Options

Information on This Page

Customer Options
Option 1
Option 2
Own Transport
Our Procedures
Payments
Colourful Labels
New Pots
Coloured Pots

Customer Options

When submitting an order on this website, please choose one of the following two options:-

Option 1-Please fill my order by selecting from your best available frangipanis. I will be happy with similar substituted frangipanis as long as the total value of my frangipani order is improved and not reduced.

Option 2-Please select the most suitable frangipanis and email me the details. Please include any suggested substitutes and include transport options and prices.
(Customers who select Standard or Economy Delivery will also receive photos of the selected frangipani plants.)

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Select Option 1 and Pickup to receive:-

a confirmation of your frangipani order including plant availability and substituted alternatives.
suggested days and times to collect your frangipani order from our Eumundi nursery.

Select Option 1 and Standard or Economy Delivery to receive:-

a confirmation of your frangipani order including plant availability and substituted alternatives.
delivery information and likely delivery dates.

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Select Option 2 and Visit Nursery (Pickup) to receive:-

a confirmation of frangipani availability.
suggested alternatives and prices where particular varieties in particular sizes are not available or below standard.
suggested days and times to visit our frangipani nursery and look at the selected frangipani plants.

Select Option 2 and Standard or Economy Delivery to receive:-

a confirmation of frangipani availability and photos of selected frangipani plants.
alternate options including prices where particular varieties in particular sizes are not available or below standard.
delivery options, if more than one delivery method or cheaper options are available.
-payment instructions (however payment is not required at this stage).

Own Transport

Order & collect frangipani plants from our nursery – Choose option 1 and Pickup.
Visit and view frangipani plants before payment–  Choose option 2 and Pickup.

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Our Procedure For Option 1

If a customer selects option 1, we will immediately notify the customer of any possible complications or delays. For example, “Sorry, we do not send our frangipanis to Tasmania”. On our next working day, we will select and label specific frangipani plants to fill the order. Hopefully on the same day, we will send a quick email to confirm that frangipanis have been selected including a brief description of the plants.  While it is possible to make adjustments to the order, this option is for us to choose for the customer and get the frangipanis delivered as soon as possible.

Our Procedure For Option 2 (and Delivery)

If a customer selects option 2, we will select, photograph and label suitable frangipani plants. We will email a description of the selected frangipani plants with photos and information about delivery. We will describe options, make suggestions and answer questions. After the customer has indicated preferences for each option, we will send the updated frangipani order with payment instructions.

Our Procedure For Option 2 (and Nursery Visit)

If a customer selects option 2 and Eumundi Pickup, we will promptly contact the customer to briefly discuss their order and make an appointment. Based on their order and discussion, we will select and label the most suitable, best quality and best value frangipani plants before they visit. We will, as soon as possible, send a quick message to the customer to confirm that frangipanis have been selected.

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Payments

Please make payment whenever you are satisfied with your order and ready to proceed.

After we confirm your initial order or when you are satisfied with all of our suggestions, you can go straight ahead and follow the payment instructions.

After you let us know which options you prefer, we will send you a new payment request with your new order with updated details.

Payment Notifications

In recent years, customers have been able to pay immediately or wait for an order confirmation before paying. Either way, it can be several days before we notice the payment in our account so we have a habit of requesting customers to notify us after making a payment. Coming Soon. We have just recently started using the Bankwest app and hoping to get an alert whenever a payment has been made. We are in the process of changing the details in our payment instructions to include our Bankwest details instead of our NAB details.

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Refunds

Since we request payment by direct deposit* and there are no fees, it’s easy for us to modify your order and refund any over payment. For this reason, we like to think early payment can speed up delivery with no added risk.

*Direct deposits are a type of EFT (Electronic Funds Transfer) where the payer initiates the payment. Our customers usually log into their own bank’s website however customers can pay into our NAB account at any NAB branch, pay into our Bankwest account at any Post Office or you can visit any bank where you have an account. As long as the correct BSB and account numbers are entered, this is a very secure method of payment. Even if the wrong numbers are accidentally entered, the payment can usually be recovered. Please note that we do NOT accept other EFTs such as EFTPOS (point of sale) nor credit card payments.

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Other Options

Colourful Labels

We attach colourful labels whenever we can however coloured labels do not exist for some of our varieties. For those frangipanis, we write the flower name with a black marker-pen on a white plastic label. If you would prefer colourful tags on all your ordered frangipanis, please write “colourful labels please” with your order. We will choose a similar flower label and write the actual flower name on it. For example, we will choose a white frangipani label and write “Cindy Moragne” on it.

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New Pots

If you are giving a frangipani as gift or planning to resell your frangipanis, we suggest requesting new pots. In most cases, we will NOT charge extra for new pots however we might choose a slightly smaller plant. For example, we might choose an $18 plant and put it into a new pot instead of choosing a $20 plant.

Please note that only our 200mm (5 litre) frangipanis, our 250mm (8 litre) frangipanis and our 300mm (15 litre) frangipanis can be put into new pots. We also keep our best used 125mm pots to be used as almost new” pots.

New Coloured Pots

Only our 200m (5 litre) frangipanis can be potted into coloured pots. Unless requested to do otherwise or have run out of a specific coloured pot, we generally put whites and yellow frangipanis into yellow pots, light pink frangipanis into light pink pots, dark pink frangipanis into dark pink pots, orange frangipanis into orange pots and red frangipanis into red pots.

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See our Special Offers page for current discount offers.